U-Haul Moving & Storage of Joplin - Joplin, Missouri

Adam Adam

I won't give this place even one star. If you are a truck driver delivering or picking up at this location, AVIOD IT AT ALL COST.
only one tiny small dock ,you have to go around the plaza and backing to it from the narrow street ,it is a night mare backing. I checked in at 11 and didn't finish loading only 10 pallets until after 5 PM. the loader young guy ,,the most rude disrespectful kid I ever encounter in my whole career

danGeR ShaRp

First off, ⭐️⭐️⭐️⭐️⭐️ for Chad
Zero stars for Lindy!
I had a very unpleasant experience here today. The woman at the desk, Lindy, was atrocious! What I saw was a small child throwing a temper tantrum. Slamming drawers and huffing and puffing and making literally EVERYONE, other employees and customers, in the room feel uncomfortable. Chad was helping another customer and was told to abandon his customer to help me which I thought was super unfair to the customer ahead of me. Long story short Chad was treated horribly by this Lindy woman for doing his job. I felt bad for him but he really kept cool under fire. Had she spoken to me like that I would not have been able to keep chill like he did. Bravo brother! That woman needs to be more than reprimanded for that behavior! I almost walked out because she was so horrible. Total Delores Umbridge for those potterheads out there.
Also, I brought the trailer back I'm renting to help get it a little cleaner there was some grease and sawdust on the floor still and Chad came out and no questions asked, got all of it cleaned up right away. I spoke to him briefly and told him I felt bad for the way he was treated today by that crazy lady I and told him I would leave a review noting his patience and keeping calm under fire. Keep up the great work Chad! Don't ever let her get to you!
Most of the other times I've been in there have been very good experiences with Sherry. I give 1 star for what happened to today with that lady and not on any other employees.
11/19/24 11 am

B. McReynolds

The entire facility is filthy and smells strongly of mold. In fact, we could smell the mold as we approached the loading doors outside. The unit we were assigned had stains, a rodent trap, and a very odd odor throughout. We checked in and promptly checked out because there is no way to safely store anything there.

Aubrey Buchanan

I rented a truck to pick up my washer and dryer. Staff was kind, friendly, and moved the process along quickly. When I got to the place to pick up my washer and dryer, they had closed already despite them telling me they’d be open that day. U-Haul refunded my money for the truck. I only had it for about 40 minutes instead of the 24 hours I originally rented it for. They just did it out of the kindness of their hearts! I will definitely be using this place for all of my needs in the future! Thanks, U-haul!

Christy LaTurner

I had lost a family antique and the workers searched the truck just to find it for me before I even left the parking lot. They truly care about their clients

Ryan White

Had an appointment on a Saturday at 1300. I purchased a pop-up camper and was picking it up from from my brother's place near here (about 4 hours from where I live). I call the morning of and let them know I'm going to stay with my vehicle instead of dropping off. They look up my appointment in their system and tell me I'm good to go...they don't have any other appointments today. I show up on time, they go out to my car, about 10 minutes later they come back and tell me they don't have the hitch for my car in stock and they won't be able to do the install. One of the employees even told me that if they had more time they'd go get I from a store in Arkansas. Why they had no time when there were no other appointments is beyond me.

TLDR: made an appointment, showed up, got stood up and told they didn't have time to fix it. Didn't come home with my trailer and will have to get it installed then drive another 8 hours to get my camper.

Save your time and go anywhere but here.

Nathan Glensky

Staff is always incredibly rude and undependable. Problems began when we were first getting a storage unit and they gave us one that had a lock on it, they gave us two more units that had locks on them and one that seemed to be a personal storage for their U-Haul signs before we finally just told them the number for an open one. Had one guy get really mad at me one day because he was talking with his mouth full and I could not hear what he was saying so he rolled his eyes at me and raised his voice. Also have had issues with being able to access the building during normal business hours because their card reader would be broken and we couldn't get a hold of people to fix it. The day we took out our stuff from the unit the door would not close and we again could not get a hold of anyone so we had to call U-Haul corporate to report the issue. Overall we moved our stuff out of this storage unit because of the way we and the security of our items was treated. We have also rented a truck from them when we were moving, it took me over an hour with being the only one in the store to finally get my truck because absolutely nothing was ready. The Appliance Dolly I paid for also had the rollers on the back broken and they would not let me exchange it for one in better condition. When I returned the vehicle I couldn't get anyone at the desk to come inspect it so I could leave, again I had another long wait. Terrible customer service and worse attitudes. There are much better places to rent storage units and U-Hauls. Avoid this place at all costs!

Jose Guevara

Absolutely worst experience ever!! I had a trailer I was picking up and I literally took 45 minutes to get it. The long haired manager is the worst manager and was absolutely rude to his employees and told me my truck had wiring issues not his equipment. I told him I was heading to North Carolina and he said he didn’t care that I had no blinkers on the trailer. I went to a shop and tested the truck and the trailer and the wires on the trailer were wired wrong and they did not care to check that. I would say never rent from this place!! I can not believe a company like U-Haul would have such terrible service. It’s the first and last time I’ll ever do business with them.