Psychological Pathways - Mesa, Arizona

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I get called for my appointment 10:00 that I made months ago at 10:04 and I am asked to reschedule? I have never had an experience like this with any other providers. Waste of my time. No regard for the actual patient. If your doctor referred you, please ask for elsewhere because I ignored the reviews thinking “oh it can’t be that bad!” They also confirmed this appointment with me multiple times.

Christine Collado-Frost

If I could give this place no stars I would. Do not bother coming here if you're an adult. I was meant to have an appointment with Dr. Dunlap and I have never met the woman face to face. We had a 30 minute conversation where she was very rushed. The in-person testing was with someone else and she is supposed to watch the video and go over the test. It is very clear she was not paying attention to or didn't watch the video of me doing the tests. She missed some pretty obvious things and when they were pointed out, she was very dismissive of her errors. I'm not quite sure if she just genuinely doesn't care about adult patients or if she's just that bad at her job but this place should never be used by adult patients.

rachel romano

honestly would not recommend. don’t even bother trying to get an autism diagnosis here. i took a 3 hour long test which took me A YEAR to finally get a call for testing after my psychiatrist sent a referral. they took over a month to tell me my results, which i had to call because they never called me in the first place. i was sent the pdf of my results and noticed the lack of care the assessor took to go over my results. COMPLETELY misdiagnosed me. ruled out autism even though i scored in the high risk categories on multiple sections. my psychiatrist had to go through all my results and give me a real diagnosis, which he right off the bat diagnosed me correctly with autism. the test scores don’t lie, but clearly the lack of effort is evident in their practices. save your troubles and money to find a new place to get your diagnosis.

Shyanne Hendrickson

I was referred here for my daughter by her phycologist to get a more in depth diagnosis and an autism screening. If I'm being honest I was skeptical because of the reviews and me and my daughter phycologist said if they didn't diagnos here we would go get a second opinion. We did have to make an appointment months out because of the high influx of people wanting to get diagnosed which was not a problem I totally understand. The day we got there we didn't have to wait for long when the doctor pulled her back. The receptionist was so super nice and sweet and answered any questions I had, my daughter needed a break halfway through and had said something rude to the doctor and doctor responded so amazing and didn't show that it upset them. We got my daughters diagnosis right when they said we would and they did in fact diagnos with autism level 2 among other things. I am not trying to discredit anyone else on there experiences here but if you are looking for somewhere to get a diagnosis done I was really impressed and think it is worth it.

Toryanni E

TLDR: You're a $ not a human to them
Another adult who does not feel heard or that their assessment is accurate, the earlier review by Kirsten Nicholson is how I feel too.

Beyond that I feel like my answers were weaponized against me and that the assessors have their own issues, for some reason they deemed it necessary to put in the assesment that I have multiple facial piercings (I have 1 tiny nose piercing), short nails, and look my age (I'm 40, I don't look my age literally no one thinks I look 40).

I also can't take the assessment very seriously as actual facts in it are incorrect, the video description of me says I have blonde hair and light eyes, the in person one says I have purple hair and blue eyes. For the video visit I had white hair with a ton of regrowth so clearly my hair is not blonde or white, my eyes are actually hazel of the green brown variety and would never be described as light. My hair is currently HALF Purple WITH REGROWTH and half white and my eyes are still hazel, I was there 4 hours and they thought I had blue eyes? 4 hours.

They said I might have MS when I filled out the first form many many months before ANY appointment I was still awaiting for the re diagnosis, which did happen and is reflected in the new medication they asked if I had, you can't be on Kesimpt if you don't have MS.

Parts of the assesment say my face doesn't move right, I get botox and nerve blocks in my face for my migraines, they didn't ask if I was getting them which as being 40 I think many people do for cosmetic reasons as well as migraines.

These were things I noticed on my first read through, I wrote in annoyed about it to have it corrected and it was treated like I was just being a nag. I feel like if it was important enough for them to mention then it's important enough to be right.

My assessment is all over the place every other paragraph seems to disagree on whether I make correct eye contact or not. It says I didn't ask the examiner personal questions, I was in test mode, I didn't realize we were at coffee and I was supposed to be making friends also there was nothing to ask about, it was all test questions. Though because I was nervous it was noted how funny I found myself and my sarcasm was mentioned alot and also that I overshared to an inappropriate amount of personal information. I was nervous and honestly those all sound like things people on and off the spectrum do when they're nervous.

What hurt the most is it saying that I didn't care what impact the things I said had on other people which is completely untrue. 1 of the main reasons I'm seeking help is because I don't understand the impact what I'm saying is going to have and don't understand why people sometimes respond to me the way they do when I say something I think is completely normal. If I didn't care about the impact I wouldn't be trying to get help and I also would not have any Dr's yet somehow I manage to not tell all 9 of them what AH's they are so clearly I do care about the impact of the things I say.

Further I provided my actual psych team who sees me regularly the assesment and they want to know what questions were asked to get the responses in the eval (the eval really makes me seem like a crazy person that just says real weird stuff since it doesn't have the question they asked it makes it seem like I just said random weird things) I was told they couldn't have it because they don't provide "RAW DATA" (they actually put it in quotes) just the results which IMO are subjective, judgemental and disagree with themselves several times. I find this to be suspicious though, if it's just a run of the mill standardized test why wouldn't you provide what was asked. What's extra funny is the advice at the bottom says to continue getting help from therapy and they're actually blocking my own therapy team from providing me help because the assessment is so weird.

Overall I feel like I'm a dollar sign to them and that me as a person wasn't assessed at all I was a task so they could get paid and they don't actually care at all.

Chris Henson

Two of my kiddos see therapists here. Very pleased with our experience so far. Lobby has not been dirty as another reviewer stated. Parking is always easy. It’s close to our home and they accept both of our insurances which is huge. A lot of psychologists in our area don’t accept insurance, it’s mostly out of pocket pay.

Little Wanderer

I've been to a few different places before this, but this is my first good experience. I started with one who had to leave but genuinely stopped me from giving up on finding a good therapist altogether because she was incredible. The one I started seeing after has also been really good for me. In my own experience, the reception has always been nice with me but they do fumble the appointments a bit sometimes, which unfortunately makes it harder on the therapists there too. But overall, I've recommended this office to other people that I know. And as an lgbtq+ person, they've been respectful to me which is unfortunately difficult to find sometimes.

Update* 1/2/2023 I've had really mixed experiences with this office. The scheduling is such a mess and seems to only be getting progressively worse. I'll be told I'm set up for recurring appointments but won't be, if an appointment is set for online or in person, it could show as the opposite for the therapist. Both of my first therapists have left (I've been coming here for maybe a year). The understanding of queer and trans issues vary wildly from therapist to therapist which makes it really rough on me to keep switching. I've been considering getting an assessment/evaluation done for a diagnosis but I'm nervous, even more so with the negative reviews about that specifically.

Brian Weatherford

So I have to say I have been going for about a month once a week. I'm a veteran. So far I have yet to have encountered any of the other problems listed in the review section. Lobby has always been clean. Male receptionist has always been warm and welcoming super nice guy. My most recent therapist has resigned, and I'm scheduled with another so we will see how that goes. Iam a bit concerned with the reviews about the turn over of therapists but we will play it out for now as the VA wait time to switch to another place takes to long. I have had a great experience so far.