U-Haul Moving & Storage of Springdale - Springdale, Arkansas

Ronna Richmond

I've rented from U-Haul many times over the years, and this particular location is the most impressive one I've been to so far! It not only has a great selection of trucks and trailers ready for rental, but you can also buy trailer hitch inserts at very competitive prices. In fact, Tim even took one out to my truck and showed me how to attach it, as I was unsure of myself and which size I needed. This saved me time and also prevented me from buying the wrong one.

They also stock moving supplies, as pictured below, and offer a variety of storage space rentals on-site as well. It's a tidy, impressive place with knowledgable, helpful staff, and there was no waiting. I highly recommend.

Rob Cory

I didn't like a thing about my truck rental experience I was supposed to get a month free of storage with any truck rental and they made me pay for it and when I talked to the general manager she gave me the refund and I told her to apply it to my truck rental. And then I got called and harassed the next day about when am I going to return their truck and I said the money that I got returned from the storage I paid for was supposed to get applied for the truck and they told me they had the money in the safe at the store for me. I went up there and then had it applied to the truck and extended my rental for a week and paid them extra money to extend my truck I returned my truck the day that it was due to be returned and then the return on the U-Haul app. And I called to see if I had a balance because I gave them a $100 deposit when I rented the truck and they're telling me I owe $127 and some cents. It was the biggest run around and the worst experience I have ever had running a truck the general manager Amber and Mackenzie were the ones that made the experience horrible.

RUF_ SLiCK_RED

Amber and Skyler were able to help me address an issue I have been dealing with for days! I was finally able to get the correct box that I needed for shipping an item for repair. After receiving world class customer Service that I was not expecting after dealings with others, I decide to write this review. Y’all are awesome humans. Thank you so much to the two of you!

Amy Stiles

We went through the process to rent a truck and our card was charged then we were told that truck wasn't available then that it was but that there was a reservation so it needed to be back by 3 pm then told that it needed to be back by 12 pm but it was 10 am. Settled for a cargo van. When verifying the van, found that the license plate didn't match. Informed staff and was told that they would just update the plate in the computer then informed staff that the equipment number didn't match either. Was told that the paper would be changed to that van. The text to verify was sent for the wrong van after telling staff that numbers didn't match. Then the paper that was brought out had someone else's name on but my husband's signature. Had to go back in to have that fix. We were told multiple times that the computers weren't working, that the computers were slow and that they were swamped even though we were the only people there. This transaction took extremely long and had to be worked on by 3 different staff members. We were there for over 30 minutes. I will not return.

Jared Davenport

I rented a U-Haul from here, drove 6 miles total, and returned the truck 20 minutes later. I was charged for driving 45 miles instead of 6. Part of this is maybe on me for not checking the mileage against the email I was sent because I was in such a hurry (hince the 20 minute return time), but it also means that it was checked-in incorrectly in the first place. When I called to dispute this, they did nothing to help me out even though they saw on the camera that I returned 20 minutes after I picked up the truck. If I drove 45 miles in 20 minutes, I would have been traveling 135mph the entire time I had the truck. So logically, something was wrong. I WILL NEVER RENT FROM THIS UHAUL AGAIN.

James Vanlaar

Had a reservation here but there was a scheduling glitch in the system for our hitch install - Amber was able to fix our install at a new location and even brought the equipment to the other location.

Rebekah Lawrence

Tim made our day!

We used the U-Pod service for the first time cross-country, and while there were some hiccups, Tim helped us make it work every step of the way! He seemed to be juggling a lot, and while we didn’t see any managers on site, Tim made it all work to our satisfaction regardless! 10/10 would ask Tim for help again.

SonOfRobin !!!

Horrible service. We spent $50 when it was supposed to be $29 and get the extra $21 back when the truck was dropped off. We dropped it off and an additional $82 comes out of my account. I called and they couldn't really explain other than the gas wasn't exactly at the line I got it the prior day. It did not cost $82 to fill a 10 foot U-Haul from a quarter tank back to half tank. They refused to refund any of it and basically spent $100 more than advertised. Next time we move I will do it myself. Do NOT RECOMMEND.